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Corrections

A correction is how you send work back: “this photo's out of focus”, “that step isn't finished”. It puts the request in writing, on the job, against the exact step — so it doesn't live in a text message nobody can find later.

Openyou raise it
Resolvedthey fix it, mark as resolved
Verifiedyou check and verify
It never closes on its own — someone always signs it off.
1

Raise it against the step, not the job

Open the step you're unhappy with and request a correction there. Say what's wrong in plain words — “the left hinge photo is out of focus, please reshoot it”. That sentence is what the person on site reads, so specific beats polite.

Isolate supplyOpen
“The left hinge photo is out of focus — please reshoot it.”
Mark as resolvedDismiss
2

The job goes to Rework

As soon as a correction is open, the job reads Reworkin red — everywhere it appears. It can't be quietly overlooked, and anyone glancing at the list can see the job isn't really finished.

3

They fix it and mark it resolved

Whoever's on site redoes the work, adds the photo, and marks the correction resolvedwith a note saying what they did. That doesn't close it — it tells you it's ready to check. The job moves to Awaiting.

4

You verify — or send it back

Happy? Verify closes it for good. Not happy? Re-opensends it back as open again, and your note is what they'll see — so say what's still wrong. Turned out to be fine after all? Dismiss withdraws it and nobody has to fix anything.

5

It never closes on its own

That's the whole point. A correction always ends with a person deciding it's right — so “we sorted that” is a record on the job with a name and a date against it, not a memory.

Tip — corrections are worth raising even on your own work. The trail of what was wrong and what was done is exactly what you want six months later when a customer queries the job.

More in Jobs

  • Create a job — Start a job: the customer, the dates, the job sheet and any compliance it needs.
  • The job page — How one job page tracks the work, the photos and the money in one place.
  • The job sheet — Build the steps your team works through on site, and ask for photo evidence where it matters.
  • Phases — Split a long job sheet into stages, and give each stage its own people.
  • Assign people — How work reaches a phone — and why a contractor only sees the jobs they're assigned to.
  • Job statuses — What each status means, and why most of them are worked out for you.

See what else Photo evidence can do, or browse all guides. Still stuck? Email support@jobivo.co.uk.